Returns

We accept returns for defective or incorrect items. If you receive a product that is damaged, faulty, or not as described, please contact us within 14 days of delivery. We will arrange a replacement or refund depending on the situation.

To start a return, contact us at support@elunits.com with your order number and a brief description of the issue. We may request photos or additional information to process the case efficiently.

Conditions for Returns

To be eligible for a return, the item must be:

• In its original condition

• Unused and undamaged

• In the original packaging (unless defective)

Returns that do not meet these conditions may be rejected.

Non‑Returnable Items

For safety and quality reasons, the following items cannot be returned unless defective:

• Consumables (e.g., soldering braid, cleaning materials)

• Opened electronic components

• Items damaged due to misuse or improper handling

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are issued to the original payment method. Processing time may vary depending on your bank or payment provider.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. In such cases, we will cover the return shipping or provide an alternative solution.

Exchanges

If you need to exchange a defective item for the same product, contact us at support@elunits.com and we will arrange it.

Contact

For all return‑related questions: support@elunits.com